Development of Service Experience Evaluation Tool for Visiting Nurses of Public Health Center in Korea

Objectives: The objective of this study is to develop an evaluation tool for clients’ experience visiting nursing service provided by nurses public health center in Korea.Methods: This built upon Clark’s theory (2008) community nurse role model and the 8-stage development methodology suggested DeVellis (2012).Results: Major findings are as follows. First, a tentative list questionnaires with forty two measurable items were derived through several rounds focus group interviews professors, policy experts staff, later twenty five determined preliminary test set after series revision removal from aforementioned set. Second, 25-item survey comprised dimensions quality, which include 4 Tangibles, 9 Reliability, 3 Responsiveness, 7 Assurance, 2 Empathy. Third, factor analysis reliability analysis, only 14 survived, being categorized into SERVPERF model: final version measure 18 items.Conclusions: tried valid reliable evaluating Korea first time.